Wednesday, May 22 2013 11:40 PM EDT2013-05-23 03:40:29 GMT
(WMC-TV) - The Memphis Police Department issued a city watch for a 12-year-old boy Wednesday night. Robert McBride II was last seen leaving his residence on foot on Jamaica Avenue. He has a mohawk, andMore >>
The Memphis Police Department canceled a city watch for a 12-year-old boy Wednesday night.More >>
Wednesday, May 22 2013 11:24 PM EDT2013-05-23 03:24:43 GMT
(WMC-TV) - A Memphis skateboard shop was going under until the Grizzlies' big wins, that is when owner Hunter Demster started selling T-shirts. The "Grind City" shirts saved his Midtown business whichMore >>
A Memphis skateboard shop was going under until the Grizzlies' big wins, that is when owner Hunter Demster started selling T-shirts.More >>
Wednesday, May 22 2013 11:11 PM EDT2013-05-23 03:11:49 GMT
(WMC-TV) - Cleanup has begun amid the rubble Oklahoma City Wednesday where an EF-5 tornado devastated the Moore community. More than 13,000 homes were damaged or destroyed, causing possibly $2 billionMore >>
Cleanup has begun amid the rubble Oklahoma City Wednesday where an EF-5 tornado devastated the Moore community.More >>
Wednesday, May 22 2013 11:00 PM EDT2013-05-23 03:00:22 GMT
(WMC-TV) - A Memphis mother defends her teenage son who is charged with murdering someone at a graduation party. Rebecca Miller and her son are anything but strangers to Action News 5. Our station helpedMore >>
A Memphis mother defends her teenage son who is charged with murdering someone at a graduation party.More >>
MEMPHIS (WMC-TV) - Auto dealers and manufacturers cannot refuse warranty work on your car if you or an independent mechanic perform the vehicle's regular maintenance, according to the Federal Trade Commission (www.ftc.gov) and the Car Care Council (www.carcare.org).
"It's a common misconception that only car dealers can perform the maintenance services on a newer vehicle that is under warranty," said Rich White, the Car Care Council's executive director. "Consumers can have maintenance services performed by their local independent repair shop or even do the work themselves without affecting the warranty."
The federal "lemon law," known officially as the Magnuson-Moss Warranty Act, prohibits auto manufacturers or their dealerships from voiding or refusing warranty work when someone else maintains the car.
"It's illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else," said a FTC consumer alert released in December. "Routine maintenance often includes oil changes, tire rotations, belt replacement, fluid checks and flushes, new brake pads and inspections."
Your best protection: documentation.
Scott Westbrook, owner and lead mechanic of Westbrook Auto Service & Body Shop, 3966 Winchester Rd., says 'do-it-yourselfers' should maintain their vehicles according to manufacturers' suggested service intervals and keep dated records of the repairs to ensure manufacturers will honor any remaining warranty work.
"Even your extended warranty -- a lot of extended warranty companies require you to show proof of documentation that the proper oil changes have been done before they'll honor their warranty agreements," said Westbrook.
"Our manufacturer, Ford Motor Co., may ask to see maintenance records before authorizing repair or replacement of certain components such as engines and transmissions," said Stephen Nagel, general manager of Dobbs Ford Mt. Moriah and Dobbs Ford, Lincoln/Mercury Wolfchase. "We do not deny warranty repairs because a customer services his vehicle himself or at another facility."
If you or an independent mechanic maintains your vehicle, Westbrook recommends you keep these records:
* RECEIPTS FOR PARTS PURCHASED AND INSTALLED
* DATES/TIMES/INTERVALS/TYPES OF MAINTENANCE
* MILEAGE EACH TIME MAINTENANCE IS PERFORMED
* PROOF OF ASE CERTIFICATION (AUTOMOTIVE SERVICE EXCELLENCE) OF MECHANIC WHO PERFORMED MAINTENANCE WHEN APPLICABLE (http://www.asecert.org/)
To get the most out of your manufacturer's warranty, the Federal Trade Commission recommends:
* READ YOUR WARRANTY. Usually paired with your owner's manual, the warranty describes the details of your coverage. Warranty specs should also be available on your manufacturer's website in the "owners" section.
* BE AWARE OF YOUR WARRANTY PERIOD. Know what is covered and when it expires.
* HONOR THE INTERVALS! The more you keep to the manufacturer's suggested service intervals, the better you're insured the manufacturer will honor your warranty.
Wednesday, May 22 2013 10:32 AM EDT2013-05-22 14:32:03 GMT
(WMC-TV) - It is a tiny pest with a big bite that can do major damage. One Germantown family said it only took one infected tick to change their entire lifestyle – something they have been dealing withMore >>
It is a tiny pest with a big bite that can do major damage.More >>
Wednesday, May 22 2013 4:46 PM EDT2013-05-22 20:46:13 GMT
(WMC-TV) - The man accused of killing a police officer walked out of jail a free man Wednesday afternoon. Action News 5's Nick Kenney was there as Timothy McKinney was released. McKinney was accused ofMore >>
The man who pleaded guilty to killing a police officer walked out of jail a free man Wednesday afternoon.More >>
Wednesday, May 22 2013 2:33 PM EDT2013-05-22 18:33:03 GMT
(WMC-TV) - The City of Memphis is saying "goodbye and good riddance" to blight. A derelict apartment complex, formerly called Park Place Apartments, sat vacant for four years breeding crime. It is nowMore >>
A derelict apartment complex, formerly called Park Place Apartments, sat vacant for four years breeding crime. It is now being demolished.More >>
Wednesday, May 22 2013 5:48 PM EDT2013-05-22 21:48:12 GMT
(WMC-TV) - More jobs are coming to Memphis and city leaders are rolling out the red carpet to celebrate. Kruger Products is a leading nationwide towel and tissue manufacturer. The company announced theyMore >>
A Canadian company announced that are adding hundreds of jobs to its North Memphis office. Kruger Products rolled out the red carpet Wednesday afternoon to celebrate the expansion.More >>
Wednesday, May 22 2013 12:48 PM EDT2013-05-22 16:48:44 GMT
(WMC-TV) - A Mid-South mom is convinced that one of her children was murdered. Frances Chambers has spent the past four years and a lot of money investigating the death of her son Demond. Police in herMore >>
A Mid-South mom is convinced that one of her children was murdered, despite the medical examiner's report. More >>
Wednesday, May 22 2013 6:10 PM EDT2013-05-22 22:10:09 GMT
(WMC-TV) - Wednesday is the very last day of school for students and also the last day of the Memphis City Schools system. Action News 5's Justin Hanson is speaking to longtime MCS teachers and volunteersMore >>
Wednesday is the very last day of school for students and also the last day of the Memphis City Schools system.More >>
Wednesday, May 22 2013 6:22 PM EDT2013-05-22 22:22:48 GMT
(WMC-TV) - The Memphis Police Department fired two of its officers Wednesday. Marc Henderson, 32, and Parker Culver, 29, were terminated for personal conduct and violate regulation. In February, thereMore >>
Marc Henderson, 32, and Parker Culver, 29, were terminated for personal conduct and aid to violate regulation.More >>
Wednesday, May 22 2013 6:21 PM EDT2013-05-22 22:21:12 GMT
(RNN) - British officials are saying one man is dead and two others were injured in a possible terrorist attack in London on Wednesday.According to BBC News, eyewitnesses said man was attacked in a streetMore >>
One man is dead after two men attacked him in broad daylight with knives and meat cleavers. More >>
Wednesday, May 22 2013 12:49 AM EDT2013-05-22 04:49:28 GMT
(WMC-TV) - A flood frustrated resident in a Southaven neighborhood called her backyard an ocean after severe weather Tuesday. Inside Louise Rinhart's home is not much better. "Carpet and I got hardwoodMore >>
A flood frustrated resident in a Southaven neighborhood called her backyard an ocean after severe weather Tuesday.More >>
Wednesday, May 22 2013 9:13 AM EDT2013-05-22 13:13:44 GMT
(WMC-TV) - Firefighters escorted several families from their flooded homes in Horn Lake after a rain-swollen creek rose beyond its banks Tuesday. The firefighters offered piggyback rides to children toMore >>
Firefighters escorted several families from their flooded homes in Horn Lake after a rain-swollen creek rose beyond its banks Tuesday.More >>