MEMPHIS, TN -
(WMC-TV) – The CEO of Mo' Money taxes said this weekend that he's not to blame for checks his company is writing that are allegedly bouncing. However, one Mo' Money customer said she tried to cash her refund check, but the bank said it was invalid.
The Memphis Police Department, the U.S. Attorney's Office and the state attorney general all deny that they're investigating the business. Meanwhile, the IRS said it can't comment on nor confirm if it's investigating.
But, Memphis-based Mo' Money Taxes must answer to upset customers, including some who received checks that couldn't be cashed.
Lavita Akin has a check for more than $6,000, but it isn't worth the paper it's printed on.
"That's worthless," she said. "The woman told me at the bank it don't even exist."
She first tried to deposit the tax refund check from Mo' Money into her bank only to have it denied.
She went two doors over to a check cashing company only to be told the corporation no longer accepted Mo' Money's checks.
"We prepare the taxes, electronically file them, and we're out of it," said Mo' Money CEO Markey Grandberry on Saturday. He said the IRS was to blame for the problems.
But the Better Business Bureau said it has received eight customer complaints in the past week about Mo' Money, far more than any similar company.
"They've had an F rating with us for several years," said Randy Hutchinson, of the Better Business Bureau.
Akin said she took her check back to Mo' Money and was told that an invalid account number had been printed on her check. She said the company told her she would receive a new check later in the day.
Akin said she doesn't plan to use Mo' Money next year.
"I'm gonna take my stuff elsewhere because this is ridiculous," she said.
Action News 5 called Mo' Money Taxes, but a company representative declined comment and hung up the phone.
The state urges customers who have had problems to lodge complaints with the Tennessee Consumer Affairs Division.
Copyright 2012 WMC-TV. All rights reserved.
The CEO of Mo' Money taxes said this weekend that he's not to blame for checks his company is writing that are allegedly bouncing.
