Consumer Reports: FREE repair for KitchenAid microwave - Action News 5 - Memphis, Tennessee

Consumer Reports: FREE repair for KitchenAid microwave

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MEMPHIS, TN -

(WMC TV) - Appliance manufacturer Whirlpool is offering a free repair on a KitchenAid model microwave oven after admitting it may have a defect that could cause the microwave to turn on by itself.

"We have determined that it was possible for certain keypads in this specific model microwave to develop unintended electrical paths, which could cause the keypad to beep, or very rarely, start the microwave oven," said Whirlpool in a statement to Consumer Reports.

The microwave oven in question is the KitchenAid KHMS155LSS.

Consumers who have it can call Whirlpool at 1-800-422-1230 to arrange the repair, even if their models are no longer under warranty.

Consumer Reports said Whirlpool originally denied any problems with the microwave after the magazine obtained more than 40 reports from the Consumer Product Safety Commission. The reports detailed KitchenAid microwave ovens turning on by themselves and starting fires.

Consumer Reports also examined 82 similar reports involving some GE microwaves,
six of which involved serious fires. The reports listed various models, but 30 complaints
involved the GE Spacemaker line of over-the-range microwaves.

GE told Consumer Reports that it "...has investigated unverified reports of ‘self-start' and found them to constitute product quality, not product safety, concerns. Many have been determined not to be ‘self-starts' at all."

The CPSC told Consumer Reports it has "...an open investigation into the safety of kitchen appliances, including microwaves."

If you have a safety issue with any appliance, report it immediately to the appliance's manufacturer and to SaferProducts.gov.

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