Customers: Midtown business holding shoes 'hostage' - Action News 5 - Memphis, Tennessee

Customers: Midtown business holding shoes 'hostage'

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Debra Balfour is one of many, many people who stop by Galtelli's Shoe Repair in midtown hoping they are open and they can get their shoes. Debra Balfour is one of many, many people who stop by Galtelli's Shoe Repair in midtown hoping they are open and they can get their shoes.
Galtelli's Shoe Repair in Midtown has been in business for a long time.  Several of their customers are angry because they can't get their shoes back. Galtelli's Shoe Repair in Midtown has been in business for a long time. Several of their customers are angry because they can't get their shoes back.
A sign at the shop says the shoe repair business has been closed because of a sudden death. A sign at the shop says the shoe repair business has been closed because of a sudden death.
MEMPHIS, TN -

(WMC-TV) – Over the past few days, Action News 5 received several calls from people who claim their shoes are being held hostage.

Galtelli's Shoe Repair in Midtown Memphis has been in business for a long time, with a lot of customers.  We talked with several of those angry customers on the phone, who tell us they cannot get their shoes back and they have no one to contact to find out what is going on.

Debra Balfour is one of many people who stopped by Galtelli's hoping to pick up her shoes.

"If they are not fixed, I don't care.  I just want my shoes.  I don't care, I want my shoes," said Balfour.

"I was just coming by. I've come by two or three times to see," said customer Taylor Acord.

When customers stop by, they see a sign that says the shoe repair business has been closed because of a sudden death. The note also says customers will be contacted about their shoes.

"I'm getting aggravated at this point. I'm seeing other people come by. I noticed all the little ugly messages," Balfour stated.

One customer said he prepaid $80 when he left his shoes and he still does not have them.
 
The Better Business Bureau says they have gotten several complaints.  At this point, there is no file on the business but it is recommended customers fill out a form and file a complaint.

"It makes me angry.  For one thing I'm wasting gas coming here every week trying to find out where are my shoes," Balfour said.

People who know the owners of Galtelli's said the owners do plan to re-open the store.  The problem is, things are tied up in court.  Exactly why is not clear.

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