Carnival passengers to receive additional compensation - Action News 5 - Memphis, Tennessee

Carnival passengers to receive additional compensation

Posted: Updated:
(Source: David Raynes) (Source: David Raynes)
(Source: David Raynes) (Source: David Raynes)
(Source: David Raynes) (Source: David Raynes)

From Carnival Cruise Lines:

Carnival Cruise Lines has announced further compensation for the passengers aboard the Carnival Triumph, currently being towed via tug boats to Mobile, Alabama after an engine room fire early Sunday caused a loss of propulsion.

All guests on the current voyage will receive further compensation of $500.00 per person.

Gerry Cahill, President & CEO of Carnival Cruise Lines said: "We know it has been a longer journey back than we anticipated at the beginning of the week under very challenging circumstances. We are very sorry for what our guests have had to endure. Therefore, in addition to the full refund and future cruise credit already offered, we have decided to provide this additional compensation. I look forward to welcoming everyone to Mobile tomorrow and have mobilized our full resources to assist and support them as they travel home."

As previously announced, all 3,143 guests on board will receive a full refund of the cruise along with transportation expenses and reimbursement of all shipboard purchases during the voyage, with the exception of gift shop, art purchases and casino charges. All passengers will also receive a future cruise credit equal to the amount paid for this voyage.

Carnival Cruise Lines has also announced the cancellations of 12 additional voyages of the Carnival Triumph following an engine room fire that has left vessel without propulsion.  The 12 canceled cruises, which encompass sailings from Feb. 21 through April 13, 2013, are in addition to two previously canceled voyages scheduled to depart Feb. 11 and Feb. 16.

Guests on the affected sailings will receive a full refund of their cruise fare, as well as non-refundable transportation costs, pre-paid shore excursions, gratuities, and government fees and taxes. Guests will also receive a 25 percent discount on a future three- to five-day Carnival cruise or a 15 percent discount on a six- to seven-day cruise.  Travel agent commissions will be protected.

Carnival sincerely apologizes for this disruption in our guests' vacation plans.

Carnival Triumph operates four- and five-day cruises from Galveston, Texas.

Copyright 2013 KLTV. All rights reserved.

 

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