The Investigators: Roofer to the Rescue - Action News 5 - Memphis, Tennessee

The Investigators: Roofer to the Rescue

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MEMPHIS, TN -

(WMC TV) - A Parkway Village woman will get a new roof at no cost after the owners of one of the Mid-South's highest-rated roofing companies saw her story on Action News 5.

"Not all roofers are someone that's going to come in and try to take advantage of you," said Jim Warren of Masterbilt Roofing (TN License #6684, BBB Rating A+).

Warren made the offer to Cornelia Johnson after seeing our investigation Feb. 20. The story, centered on the door-to-door solicitation practices of some roofers, detailed Johnson's mishap with the now defunct Mid-South Recovery Service.

After an aggressive door-to-door sales pitch, the company convinced Johnson to sign a contract on the spot for a new roof. After giving the company an insurance check for a net claim of $2,561.03, Johnson said Mid-South Recovery Service spray-painted the roof's flashing, installed vent caps then disappeared.

It did nothing to repair or replace the roof.

By the time The Action News 5 Investigators caught up with the company, it had vacated its offices on Getwell Rd. All phone contacts for the company are no longer in service.

Warren and Masterbilt Roofing offered to assist Johnson in an effort to encourage all consumers to do their research when shopping roofers.

"Find someone local and find someone that's a member of the Better Business Bureau that is licensed, insured and has all of the qualifications," Warren said.

Masterbilt Roofing will install an upgraded GAF roofing system that includes stronger guards against leaks.

"I appreciate everything they are coming out and doing for me with your help, and I would not take nothing for what you have done for me," Johnson said.

ANDY'S CONSUMER PAY-OFF:  DEALING WITH DOOR-TO-DOOR ROOFERS

* Do Not Sign A Contract On The Spot. Some door-to-door roofers will ask you to commit right away. You should never be pressured to sign before vetting the roofing company. Some roofers may ask you to sign a contingency agreement. That is acceptable only if that company has already settled with your insurance company on the cost of the job.

* Trust Your Insurance To Adjust Damages, But Not To Pick A Roofer. Some insurance companies keep lists of preferred contractors. They push those contractors to their policy-holders and often take kick-backs for the referrals. The law does not restrict your right to shop multiple contractors, regardless of any "preferred" list your insurance company may have.

* Shop Only Licensed Roofers W/Solid BBB Histories. Check first with your state contractors board's license verification service online (TN Board of Licensing Contractors, MS Board of Contractors, AR Contractors Licensing Board), then check the roofers' service histories with the Better Business Bureau.

* No More Than 1/3 Up Front. Roofers in Arkansas, Mississippi and Tennessee are prohibited by law from collecting more than a third of the job's cost up-front.

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