MED sends unsecured emails with patient information - Action News 5 - Memphis, Tennessee

MED sends unsecured emails with patient information

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Three unsecured emails were sent with an attachment containing the names, birthdates, social security numbers, and home phone numbers of an undisclosed number of patients. Three unsecured emails were sent with an attachment containing the names, birthdates, social security numbers, and home phone numbers of an undisclosed number of patients.
An Action Five Crew found two sheets of paper with what appeared to be patient information on the ground outside the emergency room entrance. An Action Five Crew found two sheets of paper with what appeared to be patient information on the ground outside the emergency room entrance.
MEMPHIS, TN -

(WMC-TV) - The Regional Medical Center at Memphis goes to great lengths to protect patient privacy. Many were shocked when the hospital admitted a recent breach.

Three unsecured emails were sent with an attachment containing the names, birthdates, social security numbers, and home phone numbers of an undisclosed number of patients.

"It's not good. It's not good business either, and they should take more precautions, then again, we thought they were doing that in the first place," said one patient's relative, Annette Hamilton.

The medical center believes this was an innocent employee mistake and has not received any indication that patient information has been used or further disclosed in an inappropriate manner by anyone, according to a news release.

Internal steps are supposed to help prevent future incidents.

Shortly after that release was sent, an Action Five Crew found two sheets of paper on the ground outside the emergency room entrance. Each included the names of who appeared to be patients, their medical record and financial information numbers. Also, it included why they were admitted.

The MED's public relations department does not have an explanation about the found paperwork.

"I just pray my baby's stuff don't get around like that got around," said another patient's relative, Barbara Johnson. "Cause that it personal information. They can use that and utilize that in a lot of different ways and harm that person."

As for the original breach, affected patients should have gotten a notice in the mail.

Copyright 2013 WMC-TV. All rights reserved.

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