Andy Wise Investigates: All Season's Restorations - Action News 5 - Memphis, Tennessee

Andy Wise Investigates: All Season's Restorations

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Only the name of the company -- and the boss's conscience -- have seemed to change. Only the name of the company -- and the boss's conscience -- have seemed to change.
The Action News 5 Investigators received several complaints about All Season's Restorations. The Action News 5 Investigators received several complaints about All Season's Restorations.
MEMPHIS, TN -

(WMC TV) - Same boss. Same newspaper ad. Same consumer warning.

Only the name of the company -- and the boss's conscience -- have seemed to change.

"I'm trying to do the right thing," said Greg Brooks, owner of All Season's Restorations. "I want to change myself and what I am about."

The Action News 5 Investigators received several complaints about All Season's Restorations. The complaints -- right down to the newspaper advertising -- matched exactly the bait-and-switch tactics we exposed in an investigation of Clean Indoor Air, LLC. last November.

"I didn't investigate," said Carol Headley of the Annesdale Snowden neighborhood in Midtown. She said she hired All Season's Restorations after answering its newspaper ad for an $89.95 "whole house special" air duct cleaning.

If she had investigated at the time, she would have discovered All Season's Restorations had neither Tennessee nor Mississippi corporate licenses, nor did it have state contractor's credentials or mold inspection certification.

"I assumed, looking at this large color ad, full-page ad, that this company was spending a lot of money on advertisement, and I made the leap and thought, 'This has got to be a legitimate company,'" said Headley.

Minutes into the appointment, Headley said All Season's Restorations told her she had black mold that needed to be treated and removed immediately.

Her $89.95 cleaning bloated to $1,400.

Her check was written not to All Season's Restorations, but to Greg Brooks.

He is the same 'Greg Brooks' we busted leading the crew for Clean Indoor Air, LLC -- conducting the same bait-and-switch scheme on a home that we had already had professionally inspected and cleared of any mold.

"It's probably one of the biggest mistakes I've ever done," Brooks said. "We were trained to deceive the customer. But I left the company to start this one, to start over.

"It may look awkward, especially using the same advertising. It's not because I want to scam anybody here. Any of my customers I've done wrong, feel free to call me."

Brooks produced what appeared to be a valid Tennessee corporate license filing for All Season's Restorations, aka All Seasons Restoration. He also presented a completed application for a Shelby County business license.

But his company does not carry what Action News 5's accreditation sources said is valid air duct cleaning or mold remediation certification.

His company also does not carry proper Mississippi credentials, even though it operates in Mississippi.

"I do not have (Mississippi credentials). I'll be honest about that, " he said. "But we do work down there."

In fact, we found one of his crews, without credentials or certification, showing up at a residential property in Olive Branch, MS. The city's mayor, Sam Rikard, was with us when we confronted the crew.

"Don't just let anyone in your house," said Rikard. "You need to follow up and ask for references and find someone else who has actually had work performed."

Brooks provided The Action News 5 Investigators a reference list of about a half-dozen former customers, residential and commercial. They all confirmed they were pleased with the performance and pricing of All Season's Restorations, despite its incomplete credentials.

When considering air duct cleaning or mold inspection/remediation companies, you should not only research their state licenses and Better Business Bureau histories, but you should also make sure they are certified by one of these organizations:

Institute of Inspection, Cleaning & Restoration Certification

National Air Duct Cleaners Association

American Council of Accredited Certification

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