eBay hack sends victim into debt collection nightmare - Action News 5 - Memphis, Tennessee

eBay hack sends victim into debt collection nightmare

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MEMPHIS, TN -

(WMC-TV) - An Action News 5 employee found herself the victim of an eBay scam, but not in the way you might first think.

Karen Davis is being sought out by collection agencies after people claim they bought items from her on eBay and never received them. As it turns out, Karen is as much of a victim as the people who lost their money ... since she says she has not sold anything with her eBay account since 2010.

On Monday, Davis received two letters from collection agencies, FMA Alliance and Allied Interstate. The creditor on both letters is eBay.

One letter claims Davis owes more than $1,200. The other says she owes $12,000.

The letters say Davis sold items to people on eBay, but never delivered them. Those victims filed claims with eBay, and were reimbursed.

But Davis is now left with debt collection notices and a hacked eBay account she says she is still unable to access.

"I was shocked because first of all, I don't like debt and I'd certainly not sold anything on eBay for that much," she said.

The Better Business Bureau says the first debt collector, FMA Alliance, has an 'A' rating with only 39 complaints in three years. The second collector, Allied Interstate, has an 'F' rating and has been investigated for unfair debt collection practices.

When Davis called Allied Interstate, she was given the e-mail address on her account. The e-mail address did not belong to her.

Action News 5 traced down a phone number for that email address. It led to a photography company in the Washington, D.C. area.

The person who answered the phone also said he had not used eBay in several years.

eBay says it is investigating Davis' claim. The company deactivated Davis' account August 30.

The Better Business Bureau provided some helpful information about the incident, click here for advice from the BBB: http://ftpcontent4.worldnow.com/wmctv/BBBcreditoradvice.pdf

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