Backlog causes delivery delays for Christmas gifts - Action News 5 - Memphis, Tennessee

Backlog causes delivery delays for Christmas gifts

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Shipping giants UPS and FedEx had trouble delivering packages this year. UPS had trucks out Thursday finishing up holiday deliveries. Shipping giants UPS and FedEx had trouble delivering packages this year. UPS had trucks out Thursday finishing up holiday deliveries.

(WMC-TV) - Christmas Day was not so merry for some Mid-Southerners after they did not receive their packages from UPS or FedEx.

This year a record number of people went online to do Christmas shopping, which meant a lot of business for shipping companies. Although a backlog combined with bad weather meant some people did not get their gifts in time for Christmas.

Shipping giants UPS and FedEx had trouble delivering packages this year. UPS had trucks out Thursday finishing up holiday deliveries.

In the meantime, a statement issued Thursday from FedEx officials said those incidents were isolated.

"Our 300,000 team members delivered outstanding service during this holiday season, and we experienced no major service disruptions in the week before Christmas despite heavy volume. Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents."

Many consumers took to social media to vent their frustrations; some shoppers say it is part of adjusting to the high volume of online shopping.

"I'm sorry, that's just the way it is," said shopper Gerald Jones. "People have things to do, and I'm sorry, unfortunately, but packages get lost and they get delayed. That's part of life. Learn to accept it and go on."

Both UPS and FedEx say they were handling millions of shipments in a compressed holiday shopping time frame, because Thanksgiving was later than usual this year.

FedEx is projected to handle 275 million shipments. UPS said that last week they projected 132 million packages.

Amazon experienced some major problems shipping through UPS as they promised many packages by Christmas.

They are now offering free refunds or Amazon gift cards to customers saying they will re-evaluate after the new year.

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