Business owner continues to wait for UPS delivery - Action News 5 - Memphis, Tennessee

Business owner continues to wait for UPS delivery

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Tom Hathaway owns a leather business in Lakeland. When he ships his products to customers across the country, he expects them to arrive at their destinations on time, especially at Christmas. Tom Hathaway owns a leather business in Lakeland. When he ships his products to customers across the country, he expects them to arrive at their destinations on time, especially at Christmas.
LAKELAND, TN -

(WMC-TV) - Customers and businesses are still upset over UPS' holiday delivery delays.

Tom Hathaway owns a leather business in Lakeland. When he ships his products to customers across the country, he expects them to arrive at their destinations on time, especially at Christmas.

Hathaway says he sent handmade leather goods worth more than $1,000 to a customer in Iowa on December 23, and the package has yet to be delivered. UPS told him the delivery would not be made until Friday.

"I just don't understand how a holiday problem for Christmas can carry on. It appears to me they're throwing packages on trucks just to get them off their dock and they don't pay attention to where they're going," said Hathaway.

The tracking information reveals Hathaway's package went through Nashville, Kansas City, Memphis, and Bartlett, and is now sitting in Paducah, Kentucky.

After 45 minutes on the phone, Hathaway said someone picked up, then hung up on him.

"When I called customer service about it, they said they didn't have a tracking number. After three calls, someone found my tracking number," he said. "People still don't have their Christmas presents. I have a very unhappy customer. I hope I don't lose their business because of this foul up."

Tom Hathaway says UPS may lose his business after what could end up being a costly Christmas delivery mistake.

Action News 5's calls to UPS about Hathaway's delivery debacle were not returned.

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